Terms and Conditions
1. THE SERVICES:
The technical services constitute a genuine platform that connects, users of United SmartTech mobile applications or website provided as part of services who are looking for repair services for cellular phones, tablets, PC or laptop computers, installation of the TV or smart home devices, or any digital device support services. A network of third-party repair technicians, including independent third-party repair technicians and third-party logistics provider under an agreement with United SmartTech.
2. USE OF THE SERVICES
A. USER ACCOUNTS
You must register for and maintain an active personal user Services account (“Account”) in order to use most aspects of the Services. You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to United SmartTech certain personal information, such as your name, mobile phone number, and age, as well as at least one valid form of payment. In order to continue using the Services, you agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or United SmartTech termination of these Terms with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by United SmartTech. in writing, you may only possess one Account. United SmartTech may terminate these Terms and its relationship with you for any violation of these Terms.
B. RECEIVE SMS MESSAGES
You agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. If at any time you determine you no longer want to receive text (SMS) message you may opt-out of receiving such messages by emailing firstname.lastname@example.org with your request. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
The Third-Party Professional provides you with a 90-day guarantee on the cellular phone and/or tablet repair services as follows: (a) Screen/LCD and/or any other repaired or replaced parts that malfunction, or do not work as intended or designed to work, and (b) the guarantee provided is limited to the parts and/or service(s) that you paid for.
A. Manufacturer Warranties
United SmartTech is an independent, third-party repair company not affiliated with any original manufacturer or insurance company and that having your device repaired or worked on United SmartTech technicians may void any manufacturer warranty or ability to utilize insurance providers. We are not responsible for any warranty that is considered void after repair services by United SmartTech have been rendered.
B. Replacement Parts
United SmartTech is an independent, third-party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, United SmartTech does not always have access to original equipment manufacturer (OEM) parts. After any service is performed, the damaged parts that are replaced during service become the property of United SmartTech Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.
C. Liquid Damage Diagnostic and Board Cleaning Service
Due to the nature of the liquid damage, a device that may arrive in “working” or “partially working” condition with liquid damage present, may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components which can result in reduced device functionality after disassembly and re-assembly.
If a device is operable upon arrival, it is recommended that you back up the device before leaving it to be diagnosed. United SmartTech is not responsible for any data loss/ non-working devices after a diagnostic is performed in the presence of liquid damage.
The goal of a liquid cleaning service is to get the motherboard of the device in an operable condition. This service does not include non-integrated parts such as physical buttons, batteries, Wi-Fi cards/cables, or any other components that are not built into the motherboard itself.
If the liquid damage motherboard cleaning service resolves all device issues, the customer will be responsible for the liquid damage motherboard cleaning fee stated on the work order.
If additional non-integrated components are needed to fix the device, you will be contacted with a detailed price quote. If you elect to proceed with the replacement of non-integrated components, the liquid damage cleaning fee will be waived. If the motherboard cleaning service does not restore full functionality to the motherboard of the device (meaning the phone cannot be fully repaired), there will be no charge for the motherboard cleaning service.
D. Computer Virus Removal, Operating System Reinstall, and Data Backup
During a virus repair or removal, United SmartTech uses a multitude of software tools to remove any malware present in the device.
Due to the nature of many viruses (which infect not only the Operating System but also user files), United SmartTech CANNOT guarantee that 100% of your files will remain intact. There exists the possibility of having to delete documents, music, pictures, applications, and any other data that have become infected.
United SmartTech CANNOT guarantee malware removal through software alone. If it is the case that United SmartTech cannot safely remove the virus entirely, you will not be charged for the virus removal service, and United SmartTech will contact you about performing a reinstall of the operating system from a clean installation.
United SmartTech will not backup any user-created file unless a “Computer backup service” is included.
You understand that if an Operating System Reinstall service is performed United Smart-Tech provides a factory installation with no additional software installed except for primary hardware drivers. Any Software, including Anti-Malware (free or paid-subscription), is subject to a software installation fee.
You understand that United SmartTech CANNOT install a different operating system than what is provided by the computer’s manufacturer, or provided by the Customer. Customer represents that customer has the legal right to use the operating system and has agreed to the terms of the software license.
You understand and agree that use of the Services may result in payments by you for the services you receive from a United SmartTech After you have received services obtained through your use of the Service, United SmartTech will facilitate payment of the applicable Charges, using the preferred payment method you have designated when initiating or modifying your Account, and will send you a receipt by email at the end of each session. By utilizing the Services, it is understood and agreed that payment of the Charges in such manner shall be considered the same as a payment made directly by you to the United SmartTech Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable unless otherwise determined by United SmartTech in its sole discretion.
5. Device Data
A. Data Backup and Recovery Services
In the event of a repair, or any similar circumstances, that requires a device be restored to original settings United SmartTech will backup data to the best of our ability. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, United SmartTech employees will direct affected customers to a reputable data recovery company.
B. Data Loss
Customer agrees that prior to United SmartTech servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, United SmartTech shall be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media.
When the repair process has begun after the signing of the work order associated with repair, the customer has consented to this policy and all its attributes.
C. Accessing Data on Customer Devices
As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad, and messaging applications), may be required to be accessed to thoroughly test the device’s functionality. This procedure is important to make certain we have done our due diligence in fixing your device to the best of our ability. This information is never purposely exposed in any way and will not be mishandled or sold to third party companies for any purpose. United SmartTech will never transfer or copy data on a customer’s device to any other equipment without customer’s express consent or unless the operation is required to complete the services requested by the customer.